What is the overall goal of HCQM?

The overall goal of HCQM, which stands for Healthcare Quality Management, is to ensure that healthcare services are delivered in a manner that prioritizes the needs and well-being of patients. This includes providing safe, effective, patient-centered, and timely care. The focus on patient-centeredness highlights the importance of respecting patients' preferences, needs, and values, ensuring that patient values guide all clinical decisions. Safety is paramount as it strives to prevent errors and harm, while effectiveness refers to the delivery of services that achieve desired health outcomes based on clinical guidelines.

Integrating timeliness ensures that patients receive care without unnecessary delays, improving overall health outcomes and satisfaction. In contrast, maximizing profits for healthcare organizations or solely improving employee satisfaction does not inherently lead to better patient outcomes, which is the primary focus of HCQM. Similarly, enhancing the physical appearance of healthcare facilities may contribute to a pleasant environment, but it does not directly relate to the quality and safety of care provided to patients. Thus, the correct choice encapsulates the fundamental purpose of HCQM in striving for the highest quality of care in the healthcare system.